Here are some of our most frequently asked questions. If you can’t find the answers you’re looking for, please contact us.
Our standard opening hours are as follows:
Our Cellar Door is open Monday to Sunday, 10am to 5pm.
If you’re travelling a long distance to visit of our Cellar Door, it’s always worth phoning ahead to double check we’ll be open.
You can email us at firstname.lastname@example.org and we’ll do our very best to help you as soon as possible. We aim to reply to all emails within 24 hours, but at busier times it may take us a little longer. If your enquiry is urgent, you can always give us a call on 01323 870022 during opening hours or leave a message.
Yes, although we have made some changes for customer and staff safety. All our deliveries are now “contact-free”. Your order will be left on your doorstep and you won’t be asked to sign for it; instead we’ll provide photographs as proof of delivery.
If you are waiting for a delivery, you will receive tracking information via email or text message, allowing you to trace its journey to your door. If your order is late or missing, then please contact us.
Once you have placed an order, you will receive an email confirmation and summary. Please check your ‘Junk’ inbox in case the email was misdirected. This is a common issue.
Yes. From our Cellar Door, Rathfinny Wine Estate, Alfriston, BN26 5TU. Non-contact collection in practice. Check website for opening times. Orders will be available to collect 24hours after purchase. Please make sure you have photo ID and/or the card you purchased with when you collect.
Orders placed before 12 noon will be dispatched on the same (working) day. Orders placed after 12 noon will be dispatched on the following (working) day.
Working days are Monday to Friday of any week excluding any public or bank holidays.
Once despatched, you will receive tracking information for your order via email or text message. If it has been five working days and your order has not arrived, please contact our Customer Care team.
We can deliver to all mainland UK addresses. If you live outside of mainland UK or overseas please get in touch with our Customer Care team, as there are some restrictions on importing alcohol.
Once your order has been dispatched, we will send you an email which will include a tracking link. We will also send you a text if you have provided us with a UK mobile number.
If you’re not in when we try to deliver, the driver will leave a calling card to let you know they tried to make a delivery. The card will explain how you can rearrange delivery for a more convenient day. If you think there’s a chance you might be out on the day of delivery then you can always specify “if out” instructions – either a safe place for us to leave your order, or a neighbour with whom to leave it.
We will always do our best to cater for any amendments. Please contact our Customer Care team as soon as you know you’d like to make a change and we will try to deal with your request; however, depending on how close to completion your order is, it might not always be possible.
All Rathfinny sparkling wine and Cradle Valley wine is sold directly from the Estate and stored in air-conditioned environment ensuring the wine is in peak condition. Additionally, we use DIAMANT corks and screw cap closures, which are manufactured to be cork-taint free, ensuring wine quality at all times. This means wine faults are extremely rare and you will be able to enjoy your wines without risk. If you do suspect any problems, then please contact our Customer Care team. We’ll arrange for the out-of-condition wine to be collected and a replacement order sent out as quickly as we can. If we no longer have stock of the wine, a credit for the original purchase price of the bottle can be arranged.
We are happy to credit you for any wines which have not been opened and remain in perfect condition. Please contact the Customer Service team to arrange a collection and refund.